Aspen Dental at 3695 Nicholasville Road #140 in Lexington, Kentucky

Customer Reviews about Aspen Dental

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  I went in for an estimate on a crown for my front tooth implant and was told that if I didn’t pay about $1400 for a cleaning, scaling, and root planing along with some antibiotic injections then I would not be able to pay another $600 for the crown to be placed. Now I can’t get my front tooth crown until I come up with $2000 to get it all done at once. I understand that the other treatments are important and necessary but I am walking around with a front tooth missing. I didn’t qualify for the fortiva or care credit so I guess I’m just SOL. Every dentist office I have been to is the same. When are we going to get a dentist who looks at the person instead of the $$$$.
  November 19, 2017

  by Karen Williams
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  I was charged $1521.40 for a 5-minute evaluation from a dentist, a sub-par cleaning that created a gap in my bottom teeth, and electric toothbrush, and an "antibiotic treatment for gum disease." I thought that I was paying installment payments on a treatment plan for crowns, gum treatment, fillings and much more! I can not continue treatment because of a job situation so am out this money and have absolutely nothing to show for all that money except the new gap in my teeth! I called to ask for a partial refund but was informed that I had only paid for services rendered! I am sick to my stomach. When I showed up for my last appointment, I arrived at approximately 1:00 p.m. The kind receptionist checked me in but behind her, several employees were grouped around a computer giggling like schoolkids, When they saw me & after the receptionist said that they were making her uncomfortable, they retreated to a back office where they could still be heard. To make it worse, the dentist was a participant! While I was lying in the dental chair for my cleaning, while the hygienist was preparing for different steps in the procedure, I had to continually hear the giggling people planning a party for someone in the office. The girls kept commenting that the dentist (who is male) was to dress like a tooth fairy to surprise the person whose party they were planning. The girls kept telling him that he needed to be shirtless and perhaps wear glitter. I tried to ignore the childishness but it kept getting louder and more sexual. The hygienist & young woman assisting her were trying to ignore it so were in no way participating with them. The dentist was eating up the attention; apparently I was the only patient in the office at the time-I don't know if they were even aware that they had any patients. They sure should have shut the door in the room where they were playing. This is the most unprofessional, expensive dental office I have ever been to in my life. I ASSUMED (stupidly) that Aspen Dental was a little cheaper than most because they are a big company. I stupidly looked at the BBB rating for them today; everyone should look for that before going to a new business. The BBB site says that Aspen Dental is not even accredited! I am so sad that I went to Aspen Dental; I should have a second opinion before setting up the "teeth-cleaning" appointment that ended up costing me $1521.40!
  June 29, 2017

  by Tamera Stevens

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